Zero loan officer responses the telephone each voicemail was complete

Crappy customer care… Can’t visited loan administrator. Started refinance techniques. Turned in all of the documents, skipped 5 closings. Nevertheless wishing! Losing money. Complicated customer care. Crappy price! Just how did they reach 4.5 mil for the conversion process? Pose a question to your Says Attorney Workplace.

It remain animated me to the new loan processors

Dreadful customer care. I have already been talking about an effective re-finance as zero closer to closing than I found myself in Summer. Customer support is a joke. They simply transfer us to different people, and i am bounced to for example a golf ball. Really troubled and you can crazy and you may have always been moving my financial today. Do not highly recommend The fresh new Rez after all.

My mortgage are having Ditech also it are ended up selling in order to The fresh new Rez

Avoid using NEWREZ….most significant mistake I’ve produced. Been trying refi. Due to the fact May it is currently October however prepared. I’ve delivered the same paperwork when you look at the several times. Can not started to people of the phone. My mortgage try recognized two months ago nonetheless prepared. The organization is actually a tale wade elsewhere.

The fresh Rez ‘s the bad mortgage company!! The fresh Rez named and accessible to refi my mortgage at the an effective lower rate of interest. The mortgage Manager Ryan informed me it will be easy no hassle. The guy and said it’s not necessary for another appraisal given that financing was just 12 months dated and we just weren’t delivering people extra money away! HA… 5 days afterwards he could be requesting docs they actually have. The loan Processor you should never comprehend the docs We publish on their safer webpages. The brand new definitely bad bank I’ve ever before worked with! Save the brand new anger and acquire various other financial!!

NewRez/Shellpoint received our financial of Ditech. First fee so you’re able to NewRez was in , and therefore we establish via the NewRez website to possess automated money towards the firstly each month. All went really until . It never ever took brand new fee that was said to be pulled from our savings account! I did not observe until i got a call to the off particular unusual amount claiming these people were NewRez, don’t communicate with them as we didn’t accept the number. Checked our membership on the internet thru their site and you will lowest and you may behold new Oct commission hadn’t come automatically gotten! Got to your cellular phone with NewRez customer service immediately to obtain away that was happening and are advised it had been certain particular glitch. Actually, costs having been animated for percentage perfectly due to the fact ! Discover a number of cash in the fresh new savings account for this! I spoke with a few various other individuals for the , towards second individual bringing the fee over the phone that have the fresh new report out-of the lady there would be no late charges, zero commission and it was ACH. It is now and on its page its proving me that it’s an unapplied commission! What on earth, here is installment loans in Cleveland the October step one fee and ought to was basically applied therefore Immediately on . So we log on to the phone again with these people now and you will query what are you doing? Try told one to she would instantly demand it be put on new October payment and you may you aren’t later We contacted the lender following talking-to NewRez towards the and you may the financial institution said zero take to from the payment is questioned of the NewRez/Shellpoint, they (the bank) aren’t finishing one commission therefore features plenty of currency to pay for 4 numerous years of money! I’ve less than 1 year leftover on this subject 1st home loan and tend to be seriously provided going to the state attorneys general’s work environment, the better company bureau, employing a lawyer and you will investing which out-of today. All of our online account which have NewRez reveals another percentage to get auto-reduced is set for The fall of step 1, however if i try to look at the scheduled automated payments, they tells us we can’t as the membership is past due. This is so that wrong for the of numerous profile! We have Never been later from inside the 31 many years with these home loan payment so we features the greatest credit rating more 850! Will they be today attending bang our very own credit history? Eliminate Them!